Joy Nott is President of the Canadian Importers and Exporters Association (I.E.Canada). Joy brings over 25 years of experience in customs compliance to the I.E.Canada team. Joy started her career in Montreal and worked for over 10 years for well known customs brokers/freight forwarders giving her hands on operational experience.
Prior to joining I.E.Canada, Joy was a Vice President and Managing Consultant for JPMorgan Global Trade Management Services based in the Toronto, Ontario area and specialized in matters of customs and international trade for both Canada and the U.S. based clients. Before this, Joy spent a number of years developing her expertise employed as a Senior Manager with public accounting firms of KPMG LLP and Deloitte & Touche LLP as a Customs and International Trade consultant. The accounting firm environment provided her with extensive experience related to advising multinational clients in terms of meeting import and export requirements while minimizing costs. Her experience with professional tax and supply chain advisers has given her a background rich in understanding how customs and trade issues play an important role in developing corporate strategies. Her experience in advising on how matters such as income tax transfer pricing and customs valuation fit into complex international restructuring plans have been key to her success as a consultant.
Joy sits on various committees as an advisor to Federal Ministers and has testified before both the House of Commons and Senate Committees on International trade on matters directly impacting Canadian importers and exporters. Joy’s credentials include a Bachelor of Arts from Concordia University in Montreal. She also holds her professional customs brokerage status and her P.Log designation (Professional Logistician).
Keith Mussar, Vice President, Regulatory Affairs & Co-Chair Food Committee
Keith is a consumer product and food safety specialist with over 30 years experience in food manufacturing, marketing, supply chain management and regulatory affairs. Prior to joining I.E.Canada, Keith held corporate management positions with Kraft-General Foods, Labatt Brewing Company, the Weston Foods Group and Cadbury Schweppes.
In his role with I.E.Canada, Keith works closely with Health Canada, the Canadian Food Inspection Agency, Agriculture Canada, Environment Canada and the U.S. FDA and USDA to advance the interests of the food import and export sectors. In 2010 Keith was appointed by Health Canada to co-chair the Health Canada Food Regulatory Advisory Committee. Since 2007 he has served as the food industry’s advisor to the Health Canada Environmental Assessment Working Group and as the industry’s representative on the National Chemicals Management Plan Stakeholder Advisory Council. He represented the Canadian food sector on the Standards Council of Canada multi-stakeholder groups that developed the Canadian national standard for the labelling of genetically engineered foods, the production and labelling of organic food and food safety.
Keith often serves as an intermediary between government regulators and food importers to help resolve import and enforcement issues with the Canadian Food Inspection Agency or Canada Border Services Agency. Recognized nationally as a consensus builder and adult educator, Keith has led numerous workshops on food safety and nutrition, emergency preparedness, avian and pandemic influenza preparedness and foot and mouth disease. He is co-author of the Supply Chain Food Product Recall Manual and the Importers Food Safety Workbook and has trained over 3,000 Canadian food professionals on food safety best practices and offers food recall training courses annually.
A graduate of the University of Waterloo, Keith holds a Ph.D. in Biochemistry and is frequently consulted as the food industry expert on biotechnology.
Paulette Niedermier, Vice President, Operations & Administration, has been with the Canadian Association of Importers and Exporters since 2006. Paulette brings over 15 years experience within the private sector in various management roles.
Prior to joining I.E.Canada, Paulette worked for Nortel Networks and later Solectron Corporation for 6 years where she held the positions of Site Asset Manager and Manager, Business Intelligence Implementation. In these roles, Paulette was responsible for managing inventory levels, with emphasis on excess and obsolete materials. She was also responsible for creating and presenting to the executive team, the monthly Sales and Operation plan. Once Paulette joined Solectron, her team was responsible for the development and implementation of a world-wide inventory management system. This role involved extensive travel to many of the Solectron sites within Europe and the United States to meet with the site asset management teams to implement and train staff in this new system.
Paulette also spent 2 years within the finance group of Nortel Networks as a Senior Analyst, where she trained other finance staff throughout North America on an internal financial budgeting system.
In other roles, Paulette worked for 2 major Canadian banks where she held the position of Commercial Account Manager. In this role, Paulette was responsible for the total banking relationship of more than 60 SMEs and agricultural related accounts. Through her excellent communication and organizational skills, Paulette was able to maintain a strong relationship with her clients and assist them with the many different banking products required to grow their businesses.
In her current role today with I.E.Canada, Paulette is responsible for the coordination and review of financial information in order to direct staffing, resource allocation and overall objectives. She is also responsible to manage the Association budget, staff, calendar and facilities to support organizational finance and operational goals. Paulette also assists the president of the Association and the Board of Directors with long term strategy planning and execution.
In addition to her operational responsibilities, Paulette is responsible for the planning and execution of the associations 4 major events, CATIE Awards Gala, and more than 35 webinars throughout the year. Paulette also serves as the key point of contact for member related queries, sponsorship programs, and member speaking opportunities throughout the year.
Paulette holds a Hons B.A. Economics from the University of Lethbridge.
James brings over 20 years of experience in customs brokerage and trade operations. Prior to joining the I.E.Canada team, James worked with well known Canadian companies such as Cole International, Livingston International, Carson International and Affiliated Customs Brokers where he served in various roles including customs consulting, customs broker and import analyst. Over the course of many years James developed his knowledge and experience in customs operational and compliance matters working side by side with clients to overcome technical challenges and enhance their international trade activities. From small start-ups to large multinational clients and their supply chain partners, James has tackled issues spanning the customs brokerage spectrum. Fluently bilingual, James regularly served as intermediary between clients and government officials in Quebec.
James apporte plus de 20 ans d’expérience dans le courtage en douane et les opérations commerciales. Avant de se joindre à l’équipe d’I.E.Canada, James a travaillé avec des entreprises canadiennes biens connus telles que Cole International, Livingston International, Carson International et Affiliated agents en douane où il a occupé divers rôles y compris conseiller en douane, courtier en douane et analyste à l’import. Au cours de nombreuses années James a développé sa connaissance et expérience sur les matières d’opérations et de conformité douanière en travaillant côte à côte avec les clients à surmonter des difficultés techniques et d’améliorer leurs activités commerce internationales. De clients consistant de petites entreprises jusqu’aux grandes multinationales et de leurs partenaires de la chaîne d’approvisionnement, James a abordé des questions couvrant tout le spectre de courtage en douane. Parfaitement bilingue, James a servi régulièrement d’intermédiaire entre les clients et les représentants gouvernementaux au Québec.
Andrea MacDonald has over 25 years experience in writing and communications. She has written extensively on trade and transportation issues, technology, international development and business in both Canada and the U.S. Her work has appeared in publications such as World Trade Magazine, the Globe & Mail, Maclean Hunter’s PLANT Magazine, Property and CME’s 20/20. In addition to her published work, Andrea has handled communications projects for Livingston International, Canadian Manufacturers & Exporters, PBB Global Logistics, Tri-Media Integrated Marketing & Technologies, Purolator Courier and Magpie Media.
Prior to joining I.E.Canada, Andrea was the lead policy researcher for the Science Council of British Columbia and the Communications Manager of the Canadian Manufacturing Advanced Technology Exchange.
Jennifer Fox is a prominent vocal advocate for Canada’s role in global trade and the affect the CA-US relationship has on North America’s ability to compete in global trade markets.
With nearly fifteen years of industry experience in supply chain logistics and trade, Jennifer has developed and maintains close relationships with both Canadian and US officials to raise awareness of, and bring pragmatism to, border and security issues impeding North American competitiveness. Jennifer’s experience has touched on all things trade and border related from the commercial processes of import, export, and transport to the movement of passengers, people and cross border tourism. Beyond North American trade issues, Jennifer has worked alongside industry partners to address skilled labour issues as they relate to North America’s integrated work force.
Jennifer’s previous role as VP Trade and Security for the Canadian Trucking Alliance provided opportunities for Jennifer to demonstrate a high degree of technical knowledge related to data requirements, customs compliance, Single Window initiatives, pre-inspection and pre-clearance initiatives, AEO Trusted Trader programs, infrastructure issues and border wait times, regulatory cooperation, emergency management planning, and highly complex immigration, tax and cabotage law.
Over the last fifteen years Jennifer has held customs compliance roles for an international trucking firm, a leading manufacturer and exporter of wind turbines, and a Canadian kingpin in the grocery and retail sector. A Wilfrid Laurier alumni, Jennifer started out as a “customs form B3” auditor before achieving designation as a Certified Customs Specialist (CCS) with the Canadian Society of Customs Brokers before becoming involved in not-for-profit advocacy.
When not reading up on the latest in global trade, Jennifer can be found spending time with her husband and young son.